1. All items sold are non-refundable once they leave the store.
2. Please ensure that the product and its packaging are intact. Returned products must be unopened, unused, and free from damage or defects caused by human error, and must retain the complete original packaging (including the outer packaging bag); otherwise, returns will not be accepted.
3. Each order is only eligible for one exchange service. If the customer discovers any quality issues or defects after receiving the goods, they must notify our customer service staff to initiate the return process. Goods can only be returned to the store after confirmation from our customer service staff. No refunds are provided.
4. As product sizes are clearly marked on the website, customers should review and choose the appropriate size before purchasing. Products sold are not eligible for return or exchange except in cases of damage.
5. Once it is confirmed that the purchased item meets the conditions for return or exchange, a representative will contact you to arrange the procedure. You will need to arrange for third-party logistics for the return or exchange, and the shipping cost will be borne by the customer.
6. Due to hygiene concerns, products that have been opened and used cannot be returned or exchanged.
7. Pre-ordered products are not eligible for refunds.
8. All product images are for reference only; the actual product may differ. Returns or exchanges based on personal preference or if the product does not meet the expected quality are not accepted.
9. Before placing an order online, customers should ensure that the recipient's name, phone number, and delivery address are correct. Costs incurred due to incorrect information leading to delayed delivery or third-party theft will be the responsibility of the customer.
10. Delays in shipment due to supplier shipping schedules or lead times are not eligible for refund requests.

Delivery Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are only available for delivery to addresses in [Specify Locations]. Any shipments outside of [Specify Locations] are not available at this time.

3. Delivery Time

An estimated delivery time will be provided once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

• Standard Delivery: Typically takes 7-14 business days.
• Express Delivery: Available upon request with an additional charge, typically takes 3-5 business days.

4. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

• Additional shipping charges may apply to remote areas or for large or heavy items.